Pre-Sales Questions

Articles in this category:
 
    What are your available payment methods?
Hanep Hosting accepts payments through Paypal (no registration required). You may use any of the following: Credit cards Debit cards (i.e. BPI EMV Mastercard, BDO EMV Mastercard) Prepaid Masterca...
    Can I change my primary domain?
Domain registration is always final and non-refundable. In order to change your primary domain, you have to register a new domain name.  Once you've paid for your order. Submit a support ticket ...
    Can I upgrade my web hosting package?
All web hosting packages may be upgraded. Just open a support ticket to ask for an upgrade and an invoice will be sent to you. Pay for your invoice and don't forget to fill-up the payment form. Upgra...
    Can you help me migrate my website?
Hanep Hosting accepts website migration only if you have a full cPanel backup file.  This is free for a backup file < 500mb, and only once. For large backup files, service fee is Php 500 per ...
    Do you offer web design and web development services?
Not yet
    Do you offer refunds?
Hanep Hosting proudly offers a 7-day Money Back Guarantee with no questions asked. Regardless whether you changed your mind or you're not satisfied with the service, you'll still get your money back! ...
    What activities are not supported with my web hosting?
Any software that executes better on Windows-based servers are not supported (ex. ASP and MSSQL) Similarly, JSP, Java, Ruby and Python are also not supported All accounts are not given Root access...
    What's the difference between Lightning and Thunder packages?
Both the Lightning and Thunder packages have Unmetered Disk Space and Bandwidth. They also have cPanel access, Apps installer and Unlimited Domain hosting. Thunder, however, gets extra hardware boost...
    Free Domain Name Policy
The FREE domain name promotion applies to a single .com, .net or .org extension only. It must be used as the web hosting account's primary domain name and can not be used as an add-on domain. Addit...
    Why should domains be paired with services?
Registering a domain name only gives you an exclusive right to use that specific address. Without any service attached to it, you won't be able to use it to host your website, receive and send emails,...
 

Do not reproduce or distribute articles without proper permission or attribution (link to Hanep Hosting).

 
Powered by Help Desk Software HESK, brought to you by SysAid