Troubleshooting

Articles in this category:
 
    How to secure my website and emails?
Please do the following steps to strengthen your website's defenses against exploits and other types of attacks: 1. Change your password (cPanel, client portal, email accounts, FTP accounts, etc.) at...
    My account was suspended, what to do next?
First of all, stay calm. Your account has been suspended due to a viable reason like the following: You may have an unpaid renewal invoice. Login into client portal immediately to check as all unpa...
    How to fix Google malware warning?
Despite all security measures performed in the server regularly, there is still a chance that your website will get compromised especially if: 1. You are using weak passwords including in your cPanel...
    My web hosting service was terminated, what can I do?
If your web hosting service was terminated due to non-payment or for any other reason, you may request for a backup restoration. Depending on the availability of the backups, your service will be rest...
    Network Issues: Can't access websites and/or cPanel
If you can't access your website or your server's cPanel, it may be possible that you are having DNS issues with your ISP (Internet Service Provider), or your IP address has been blocked in the firewa...
    My website is down, what should I do?
There are a few things you should check to make sure if the server is causing this problem. 1. Visit isup.me/yourdomainname.com to check whether the server is really down or it is only you that is ex...
    How to fix 500 Internal Server Error?
There are several reasons why you are getting this error. (1) The server is preventing you from accessing your website because it may have consumed too much CPU power or memory. In that case, your ap...
    How to clear your DNS cache?
This is a mirrored article from cPanel's official documentation. Overview Your DNS cache stores the locations (IP addresses) of web servers that contain web pages which you have recently viewed. If ...
    Why are my emails not getting delivered?
Email providers like Google, Microsoft and Yahoo filter all incoming mails from their system to prevent possible unwanted messages going through their system. During this process, they also blacklist ...
 

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